Shipping and Delivery Policy

Thank you for choosing Shreevi. We are dedicated to delivering our hand-crafted heritage festive artificial jewelry safely and efficiently to your doorstep.
This Shipping and Delivery Policy outlines our processing workflows, courier handling, delivery structures, and shipping fees.
 
1. Order Processing Timeline
We know you are excited to receive your jewelry!
  • Same or Next-Day Processing: Most orders are packed and securely handed over to our logistics network same day or the very next business day after order confirmation.
  • Peak Seasons: Please note that during major festive seasons, heavy bridal cycles, or flash sales, processing times may take up to 2 business days.
  • Order Confirmation: For all Cash on Delivery (COD) orders, processing begins only after your mobile phone number and delivery address are verified.
2. Shipping Charges
  • Calculated at Checkout: We do not believe in hidden costs. All standard shipping fees are calculated based on your delivery pin code and parcel weight. The final, exact shipping cost will be clearly displayed on your screen during the checkout sequence before you make a payment.
  • Free Shipping Incentives: From time to time, we offer promotional coupons or automatic rewards that unlock Free Shipping when your shopping cart crosses a specific purchase amount. Keep an eye out for active banners on our homepage or promotional codes at checkout.
3. Delivery Timelines
  • Courier Dependability: Once your package leaves our fulfillment center and is handed over to our shipping network, the exact transit and delivery timeline depends entirely on the respective courier company assigned to your destination pin code.
  • Estimated Windows: While we cannot guarantee rigid delivery dates due to external courier operations, standard transit times generally range between 3 to 5 business days for major Tier-1 Metro cities, and 5 to 8 business days for regional states or remote areas.
  • Tracking Details: The moment your jewelry is shipped, an automated SMS and email containing a unique tracking link will be sent to you so you can monitor your package’s journey in real-time.
4. Cash on Delivery (COD) Policy
We proudly offer Cash on Delivery to make ordering worry-free. However, because handling cash collections incurs higher logistical overheads from courier partners:
  • Extra COD Fee: All Cash on Delivery orders are subject to a nominal, fixed convenience fee. This fee will be automatically added to your cart total during the checkout stage.
  • Delivery Attempts: If you are unreachable, reject the package, or fail to respond to the delivery agent, the package will be automatically classified as a Return to Origin (RTO).
  • Please Note: We reserve the right to permanently disable the COD feature for any customer account that accumulates multiple unaccepted RTO deliveries.
5. Shipping Restrictions & Areas
  • Domestic Shipping: We currently ship to thousands of pin codes strictly within India. We do not offer international shipping at this moment.
  • Address Accuracy: Please ensure that your shipping address, landmark, and pin code are 100% accurate. We are not legally liable for packages delivered to incorrect addresses provided by the shopper.
6. Damaged or Lost Shipments
Every single jewelry parcel leaves our facility in a tamper-evident package.
  • If you receive a package that appears visibly crushed, torn, or tampered with, do not accept the delivery from the courier agent.
  • Take a clear photograph of the damaged box and contact our support team immediately so we can raise a dispute with the logistics provider and issue a replacement.
7. Contact Us
For any urgent questions regarding your tracking links, delivery updates, or address changes, please reach out to us:
  • Email: shreevicrafts@gmail.com
  • WhatsApp/Phone: +91 9220570398