Refund and Returns Policy

At Shreevi, every piece undergoes a strict quality check before being packed and handed over to our shipping network.
Because artificial jewelry is delicate and highly hygienic in nature, our return and refund guidelines are structured to be fair, clear, and transparent.
 
1. The 3 Days Inspection Window
Due to the fragile nature of festive imitation jewelry, we offer a strict 3 days return/exchange request window from the exact time of delivery.
  • Eligibility: To be eligible for a return or exchange, your item must be completely unused, unaltered, and in the exact same condition that you received it.
  • Packaging: The jewelry must be returned in its original product box, along with all protective bubble wrap, tags, inserts, and invoice copies intact.
  • Exclusions: The products cannot be returned or exchanged unless they arrive physically damaged during transit.
2. Mandatory Unboxing Video for Damaged Items
We pack our jewelry in tamper-evident boxes to ensure zero damage. However, if your jewelry arrives broken, missing stones, or structurally defective:
  • Unboxing Video Required: You must provide a clear, continuous unboxing video starting from the completely sealed courier package showing the shipping label, all the way to opening the box and revealing the defect.
  • No Edits: The video must be raw, unedited, and shot in a single take without any cuts or pauses.
  • Please Note: Without a valid, clear unboxing video, we cannot accept claims for transit damages, missing stones, or broken joints, as our courier partners require this proof to approve logistics insurance claims.
3. How to Initiate a Return or Exchange
If your order meets the eligibility criteria outlined above:
  1. Send an email to shreevicrafts@gmail.com or WhatsApp us at +91 9220570398 within 72 hours of delivery.
  2. Include your Order ID, a brief description of the issue, and attach your unboxing video or clear macro photos of the product.
  3. Our support team will review your submission within 24 to 48 business hours. If approved, we will guide you on the next steps.
4. Reverse Pickup vs. Self-Shipping
  • Reverse Pickup: Where feasible, our logistics partner will schedule a reverse pickup from your delivered address. Please ensure the jewelry box is safely handed over to the agent securely packed inside an outer shipping bag.
  • Self-Shipping: If a reverse pickup service is unavailable for your specific regional pin code, you will be requested to ship the package back to our warehouse using a reliable local courier service. We will reimburse standard local shipping costs up to a maximum cap of ₹100 upon verification of the courier receipt.
5. Refund Processing
Once your returned parcel reaches our facility, our quality assurance team will physically inspect the jewelry piece.
  • Approval: If the item passes our inspection (is verified as unused, untarnished, and unaltered), your refund will be processed immediately.
  • Prepaid Orders: The refund amount will be credited back directly to your original payment source (Credit/Debit Card, Net Banking, or UPI wallet) within 5 to 7 business days from approval.
  • Cash on Delivery (COD) Orders: Refunds for COD transactions cannot be issued in physical cash. You will be requested to securely share your Bank Account Details or UPI ID via your registered email address. The refund will be completed via IMPS / UPI transfer within 3 to 5 business days.
  • Non-Refundable Charges: Original shipping fees and nominal COD convenience fees paid at checkout are paid directly to the courier network and are strictly non-refundable.
6. Order Cancellations
  • Because we process and hand over orders to our courier network by the very next business day, order cancellation requests can only be accepted if they are submitted within 4 hours of order placement.
  • Once a shipment has been assigned a tracking ID and dispatched from our facility, the order cannot be canceled under any circumstances. If you refuse delivery at your doorstep, it will be marked as a failed delivery (RTO).
7. Customer Support Contact
For any queries or assistance regarding your returns, refunds, or quality tracking, reach out to our dedicated care desk:
  • Email: shreevicrafts@gmail.com
  • WhatsApp Support: +91 9220570398
  • Return Warehouse Address: 1258, First Floor, Sector -7/D, Faridabad, Haryana – 121006