Welcome to Shreevi (accessible via https://shreevicrafts.com). We are committed to protecting your personal data and respecting your privacy rights.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products. In compliance with the Digital Personal Data Protection (DPDP) Act, 2023 of India, Shreevi acts as the Data Fiduciary for your information.
1. Information We Collect
We collect information necessary to fulfill your orders, provide a seamless shopping experience, and communicate with you effectively.
- Identity & Contact Data: Full name, shipping address, billing address, email address, and mobile phone number.
- Transaction Data: Details about products you browsed, items added to your cart, order totals, and history of purchases made on our site.
- Technical & Usage Data: IP address, browser type, device identifiers, operating system, and data collected via functional website cookies (such as remembering your active shopping cart items).
- Payment Data Disclaimer: We do not collect or store your credit/debit card numbers, UPI IDs, or net banking credentials on our servers. All financial transactions are processed securely through tokenized, encrypted third-party payment gateways.
2. How and Why We Use Your Data
We process your personal data under the lawful basis of consent and absolute operational necessity to perform the contract of sale. Your data is used to:
- Process, package, and physically deliver your orders.
- Generate one-time passwords (OTPs) for secure user authentication and account login.
- Send order confirmations, invoice copies, and tracking updates.
- Provide customer support and process returns or refunds.
- Send marketing communications or promotional offers, provided you have opted in to receive them (you can opt out at any time).
3. Third-Party Data Sharing (Logistics & Processing)
We do not sell, rent, or trade your personal data to third parties for marketing purposes. However, to complete your transactions, we securely share your data with trusted service providers:
- Checkout & Logistics Fulfillment : When you initiate the checkout sequence, your mobile number, shopping cart contents, and device parameters are transmitted to the logistics partner. This allows the system to securely fetch your pre-saved delivery addresses, optimize shipping lanes, and prevent fraud.
- Payment Gateways: Order totals and payment tokens are securely transmitted to our integrated payment aggregators (e.g., Razorpay, PayU) to securely authorize transactions.
- Regulatory Compliance: We may disclose your data if legally required to do so by government bodies or court orders under applicable laws in India.
4. Cookies and Tracking Technologies
Our website utilizes standard WooCommerce cookies to keep track of cart contents while you navigate our catalog. We also deploy tracking metrics (such as Google Analytics or the Meta Pixel) to look into traffic patterns and optimize store performance. You can choose to disable cookies through your browser settings, though doing so may prevent certain e-commerce functionalities from working properly.
5. Your Rights as a Data Principal
Under the DPDP Act, 2023, you hold absolute rights regarding the personal information you share with us:
- Right to Access & Review: You can request a summary of the personal data we hold about you.
- Right to Correction: You can request that we update or correct inaccurate or incomplete profile records.
- Right to Erasure (“Right to be Forgotten”): You have the right to request that we permanently delete your account profile and historical personal data, provided it is no longer required for legal record-keeping or pending order fulfillments.
- Withdrawal of Consent: You can withdraw your consent for promotional tracking or marketing text messages at any time.
6. Data Security
We implement robust electronic, administrative, and physical security measures to safeguard your personal data against unauthorized access, loss, or alteration. All background communications with our external checkout scripts are fully encrypted.
7. Grievance Redressal and Contact Info
If you have questions regarding this policy, please contact:
- Contact Email: shreevicrafts@gmail.com